The Admin End Point will be responsible forDesktop architecture as well as providingservices across the life cycle of associate devices (laptops, desktops, mobile devices) including,but not limited to,softwareupgrades,Incident and Task resolutionas well as project related work. 

WHAT YOU WILL DO:

• Creates, architects and maintains applications and systems to enable associate devices and applications

• Research, identify, recommend and participate in the evaluation of support tools, innovative new technologies and process improvements

• Responsible for organizational wide system upgrades and deployments

• Responsible for maintaining multiple applications in support of end user devices and applications and upgrades

• Responsible for application deployment and software management at the organizational level

• Responsible for creating software packages to meet organizational, department, and business needs

• Partner with,and advise,internal customers on best practices, solutions, gather business requirements, determine impacts, timelines, and installations

• Implement solutions that are compliant and stay within budget guidelines

• Resolve and update security issues and vulnerabilities (antivirus, malware, encryption, etc.) related to or impacting end user devices or applications

• Troubleshoot and resolve complexIncidents opened by end usersvia Service Desktickets

• Identify and participate in the evaluation of support tools, new technology and process improvements

• Provide outstanding customer service, including off-hour support as needed

• Leader in strategic projects

• Provide mentor, training, and coaching for other team members

• Act as technical resource for other team members

WHAT YOU WILL BRING:

• BS or BA degree in computer science or related field preferred; equivalent work experience accepted

• Requires 3+ years of Systems related experience working on complex projects.

• Builds and maintains effective working relationships to provide efficient, timely, customer service or client/project support and influences at the group level.

• Applies training and seasoned experience to independently resolve a variety of complex problems that have significant impact on cost or efficiency of business operations.

• Is relied upon to provide effective and actionable technical solutions and recommendations.

• Independently applies specialized skills, conceptual knowledge, training, methods, techniques, and experience.

• Applies advanced concepts and understanding of departmental and institutional policies, procedures, methods, principles, and techniques in technical areas and/or business functions.

• Abilityto meet with vendors and high-level business leaders. 

• Customer Focus:

• Delivers internal and external customer service excellence. Exhibits listening, patience, empathy, authenticity, pro-activity, and perseverance with customers.

• Upholds commitment to delivering optimal solutions in a timely manner, and balances customer needs with the best interests of the organization. Maintains a positive approach despite challenges, constraints, and/or customer emotions.

• Builds Partnerships:

• Builds collaborative and cooperative relationships

• Effectively manages conflict, finding common ground and building trust with co-workers, managers, partners, and customers through demonstration of inclusiveness and appreciation for diverse backgrounds, cultures, thoughts and experiences

• Operates with integrity and communicates respectfully in language, writing, and actions.

• Shows interest in and supports the success of others, providing encouragement and celebrating wins.

• Addresses conflict openly and respectfully, through proper channels.

• Adapting to Change:

• Is open to, acknowledges, manages emotions, and adjusts to changing events and priorities.

• Displays a positive approach in the face of ambiguity, change, or lack of resources.

• Is flexible to take on different responsibilities, learn new technology, and follow new processes.

• Focuses energy and actions on determining possibilities rather than on lamenting losses.

• Resolves most questions and problems independently; refers only the most complex issues to higher levels.

• Is empowered and expected to reach out to internal customers when required to solve system issues.

• Is empowered and expected to lend knowledge and expertise to troubleshoot complex issues in cooperation with colleagues.

What will set you apart:

• Bachelor's degree in computer science, information technology, or a related field. Relevant certifications (e.g., Microsoft 365 Certified:Azure) are a plus.

• Experience the Microsoft Intune

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job.  The employer has the right to revise this job description at any time.   You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description.   You may be required perform other duties that are not included on this job description.  The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.