Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

Job Summary:

As an SF BSA, you will work collaboratively closely with our onshore teams, business leaders, senior architects, infrastructure engineers to design, develop, deploy modern solutions on SF platform. If you thrive in a fast-paced, ideas-led environment, you’re in the right place.    

Essential Functions:

• Bridge business requirements with systems design through all phases of opportunity ideation or problem resolution and systems enhancement.   

• Work closely with onshore team and leadership to understand business needs, requirements, and strategic opportunities.   

• Experience with requirement analysis and design for Apex Code, triggers, custom object development, SFDC APIs, Force.com, Lightning Web Component development   

• Work in a team environment, taking responsibility for requirements, defining and designing the business functionality of the system in scope    

• Ensuring that the system meets the defined business requirements.   

• Participating and facilitating meetings, walkthroughs, workshops, and reviews of deliverables   

• Understanding and defining a strategic vision for key systems based in line of business, their needs, known risks and dependencies in partnership with portfolio solutions architects.   

• Applying knowledge to help implement solutions to resolve complex problems or capitalize on new ideas   

• Helping to uncover and maximize the business / customer / user value of planned initiatives through facilitation, analysis and modeling techniques.   

• Provide support to Developers and Quality Assurance Analysts during design and build phases.   

• Direct own work through goal setting, time management and planning to meet project deadlines   

• Ensure accuracy and completeness of work to maximize quality, build credibility, and avoid re-work   

• Build effective relationships with colleagues and stakeholders quickly and confidently, to positively influence outcomes   

• Identify and participate in implementing improvement opportunities   

• Identify risks and escalate issues in timely manner 

Qualifications:

EDUCATION: Undergraduate degree or equivalent years of experience required Accreditation in Business Analysis or equivalent credentials/experience is a nice to have. Degree in related discipline (Computer Science, Commerce, Business Administration, Management)  

EXPERIENCE:  

• 3 to 5 years of work experience in systems analysis and / or design and programming    

• Familiar with Software Development Life Cycle  

• Experience working in Contact Center, with Salesforce in liaison with AWS connect and Sales/Service console as agent desktop an asset   

• Excellent Salesforce knowledge and a positive attitude/customer focused   

• Knowledge of AI capabilities within the Salesforce platform,   

• Agile / Dev Ops delivery experience; Working knowledge of Jira, Confluence and Gitlab an asset    

• Previous experience with ServiceNow   

• Ability to assess new requirement on Salesforce.com and all upstream and downstream applications, systems, and processes    

• Experience in omnichannel contact center  

REGISTRATIONS/LICENSES/CERTIFICATIONS: NA

SKILLS/CHARACTERISTICS: 

• Demonstrated strength in problem solving and analytical skills    

• Excellent communication abilities – written and verbal / presentation, including technical writing skills  

• Strong customer focus and organizational skills with the ability to contribute to multiple projects under tight deadline constraints  

• Able to operate within a team environment  

• Ability to work collaboratively in a team environment, and independently with teams at various levels to investigate and validate all aspects of business problem   

• Must be self-motivated, organized and able to multi-task in an environment of changing processes and priorities  

• Ability to rapidly acquire new knowledge and skills, and apply creative thinking to solve problems  

• Sales Cloud, Service Cloud and Developer certifications preferred  

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.