As a Site Reliability Engineer at Empower, you'll be a key contributor to ensuring the reliability, scalability, and performance of our financial services platform. Working within value streams, you'll operate production systems serving millions of customers while maintaining the high availability standards required in fintech.

ESSENTIAL FUNCTIONS:

• Own operational excellence for assigned systems and services within your value stream

• Participate in on-call rotations, responding to incidents and driving them to resolution

• Lead postmortem processes for incidents, identifying root causes and implementing preventative measures

• Build and maintain infrastructure as code using Terraform across multiple AWS environments

• Manage and optimize EKS clusters, implementing best practices for container orchestration

• Design and implement monitoring, alerting, and observability solutions using Datadog and Splunk

• Develop automation tools and scripts to reduce toil and improve operational efficiency

• Collaborate with development teams on deployment strategies, implementing progressive delivery patterns

• Maintain and improve CI/CD pipelines in GitLab CI and Jenkins

• Contribute to capacity planning and performance optimization initiatives

• Mentor Entry-level SREs, providing guidance on operational best practices

• Document runbooks, architecture decisions, and system behaviors

QUALIFICATIONS:

Required:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent practical experience) ​

• 2-4 years of experience in Site Reliability Engineering, DevOps, or Systems Engineering

• Production experience with Kubernetes, including deployment, troubleshooting, and optimization

• Proficiency in Infrastructure as Code, particularly Terraform

• Solid programming skills in Python, Go, or similar languages

• Experience with observability platforms (Datadog, Splunk, or similar)

• Understanding of CI/CD principles and experience with GitLab CI, Jenkins, or equivalent

• Knowledge of networking fundamentals and troubleshooting

• Familiarity with GitOps workflows and practices

• Experience participating in on-call rotations and incident management

• Understanding of high-availability architecture patterns

Preferred:

• Experience in financial services or highly regulated industries

• Familiarity with compliance frameworks (SOC 2, PCI DSS)

• Experience with service mesh technologies (Istio, Linkerd)

• AWS certifications (Solutions Architect Associate or higher)

• CKA (Certified Kubernetes Administrator) certification

• Experience with disaster recovery and business continuity planning

• Background in site reliability engineering practices and SLO/SLI methodologies

Technical Environment

AWS | EKS | Kubernetes | Terraform | Datadog | Splunk | GitOps | GitLab CI | Jenkins | Python | Go | Helm | Prometheus

What Success Looks Like

• Systems maintain 99.9%+ availability with minimal unplanned downtime

• Automation initiatives reduce operational toil by measurable margins

• Positive collaboration with development teams on reliability improvements

• On-call load is manageable through proactive reliability work

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job.  The employer has the right to revise this job description at any time.   You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description.   You may be required perform other duties that are not included on this job description.  The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.