Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

Job Summary

• Mgr Resolution  is responsible for Direct supervision, facilitation and development of  Resolution department.

• Ensures all areas are in compliance with regulations and policies and is responsible for the operations including customization and implementation of operational and departmental procedures.

• Supports the controls of departmental budget, quality, time and service standards and staff development.

ESSENTIAL FUNCTIONS:

• On a daily basis manage and load balance incoming transaction requests and AR tickets, and escalated/complex research items, problem solving, and monitoring of gain/loss. Ensure all areas are in compliance with SEC, FINRA, IRS, Department of Labor, Departmental and Corporate regulations and policies. 

• Provides supervision, training, motivation and personal development of staff to maximize the departments resources. Includes interviewing/ hiring new personnel, conducting performance appraisals, and taking necessary disciplinary action.  Maintain employee records, track quality and productivity. Monitor trends, maintain employee records and report findings to management.

• Responsible for review, updates and communication in regards to processing documentation and procedures. Correspond with internal/external clients and/or participants, upper management, and agent/brokers. Involves a thorough understanding of all products, IRS Codes, plan rules, SEC/FINRA regulations and ability to communicate the complex aspects of the situation.

• Monitor control reports, gain/loss, suspense accounts and tax form research, corrections and clearing, monitor trends, and report findings to management.

• Responsible for assigned projects.  This involves coordination of system resources, delegation and monitoring of progress to completion, including the user acceptance testing, updating procedure guides and training.

• Any Degree

EXPERIENCE: 10 - 12 Years of experience

SKILLS/CHARACTERISTICS:

• 7-10 years of experience in 401K retirement domain

• Basic knowledge of Six Sigma tools & concepts preferred

• Advanced proficiency in MS Office, particularly Excel and Access.

• Must possess strong management, project prioritization, analytical/problem-solving, organizational, presentation and written/verbal communication skills.

• Excellent in planning and prioritizing

• Working knowledge of retirement industry and internal record keeping system

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.