Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

Senior Specialist is responsible for understanding, set up and execution of payment structures for all lines of retirement services business. The Senior Specialist is an SME on the Third-Party Payments Team and will process more complex work and will assist less tenured team members. Responsibilities include reviewing contracts, fee schedules and payment request forms; setting up one-time and ongoing payments; providing data and direction to internal partners for fee set up and plan expense account reallocations; respond to inquiries from internal partners as necessary. This role has direct financial impact and supports regulatory and participant/plan reporting.

ESSENTIAL FUNCTIONS

• Triage, Process and QC Third-Party Payment more complex setup and change requests by interpreting contracts, fee schedules and payment request forms to ensure the request is in good order before processing across all segments and plan types in the Empower Recordkeeping System.  Will provide a second QC for Ultra Mega plan segment.
• Act as the team SME for Third-Party Payment set up and system issue and capabilities; assist less tenured team members with issues and assist with training.
• Questions set up inconsistencies, e.g. contract/fee schedule does not support the payment and non-standard requests.
• Ensure a consistent high level of service and quality is achieved by intervening as needed to ensure our internal partners and external customers are getting their needs met. 
• Provide and coordinate the necessary data and direction to internal teams to complete TPA fee set up and plan expense account reallocations.
• Takes ownership and drives outstanding items to resolution by following up with applicable teams, contacts or by effectively utilizing systems to research payments issues at the plan and or participant level
• Collaborates and consults with multiple internal partners across the organization, including Relationship Management, Client Service, Fees & Billing, Implementation, Deconversions, Money In, Money Out, Plan Change, Fund and Fee Change Set Up Teams, Technology and Sr. Leadership.
• Able to create formulas and utilize other functions in Excel to calculate special manual payments or adjustments; QC large volumes of work and determine differences as needed for issue resolution.
• Analyzes and interprets legal agreements, fee schedules, plan directives, payment request forms to ensure payments can be supported as requested prior to setting up.
• Utilizes multiple systems including EASY, SAP, WEBI, PRISM, OnBase, CIRRUS, Blackline, PSC, Avaya One X and Microsoft Office

QUALIFICATIONS:

• Bachelor's degree in Accounting, Business, Finance, related field, or equivalent work experience.

CERTIFICATIONS / LICENSING REQUIRED

• FINRA Series 6 & other industry specific registrations/licenses permitted, but not required

OTHER PREFERRED QUALIFICATIONS

• 4 to 6 year’s experience in mutual fund, broker dealer back office or accounts payable/ accounting experience
• Results oriented with ability to effectively manage multiple tasks and projects simultaneously with a sense of urgency meeting all expected deadlines.
• Intermediate Excel, Word and Access skills preferred
• Excellent communication skills and the ability to communicate with a diverse audience
• EASY, CIRRUS and SAP experience preferred
• Problem Solver, attention to details and independent thinker
• Experience of Quality Check is preferred.
• Basic understanding of 401K will be added advantage.
• Ability to multi-task, prioritize, and problem-solve effectively.
• Eye to detail, candidature with strong analytical, interpersonal and organizational skills.

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job.  The employer has the right to revise this job description at any time.   You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description.   You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.