Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Managing Director Relationship Management acts as the central point of business contact for mega plans with asset values of over $500 million. The Managing Director is the primary contact for assigned client plan sponsor relationships for both clients and internal contacts. The Managing Director is accountable for assigned client relationships that includes strategy, overall service delivery, evaluating, improving and managing client satisfaction and risk / retention efforts, and client P&L management and evaluation.

This Managing Director can be based in either the Denver metro area or Northern California.

What you will do

• Own and manage key client relationships (>$500MM in assets), serving as the primary strategic advisor responsible for client satisfaction, retention, and profitability, including risk mitigation and P&L oversight

• Enhance client satisfaction and loyalty by proactively reinforcing buying decisions, identifying needs, and delivering high-quality service experiences that strengthen long-term relationships

• Lead client planning and engagement efforts, including the development and execution of strategic business plans, and participation in finals presentations and site visits from pre-sale through relationship maturity

• Collaborate cross-functionally with internal SMEs and shared services teams to deliver tailored solutions in plan design, administration, compliance, communications, fiduciary governance, and operational execution

• Provide expert guidance to clients and internal leadership, leveraging deep knowledge of Empower’s products, services, and industry trends to anticipate issues and recommend improvements in process, product, or service

• Deliver impactful client presentations on plan performance, regulatory and legislative updates, and market trends—both virtually and in person—to inform and influence client decision-making

• Monitor key client health indicators, report insights, and recommend data-driven strategies to protect and grow relationships while continuously improving client and business outcomes

What you will bring

• Bachelor’s degree or equivalent from accredited institution

• 12+ years of industry and/or RM experience

• 2+ years' experience working with senior leaders and key clients

• Prior experience with mega corporate or segment market client relationships

• Excellent verbal and written communication skills including presentations skills, building partnerships internally and externally including plan sponsors, consultants, key stakeholders and business leaders

• FINRA Series 6 and 63 required within established timelines​

What will set you apart

• Master’s degree preferred

• Understanding and being conversant on revenue and expense variables associated with client relationships

• Understanding of investment management products and services

• Ability to build rapport with clients and proactively manage client expectations

• Ability to persuade and influence others and navigate potential objections on complex issues/ideas/theories

• Demonstrated time and project management skills

• Skilled at identifying both explicit and subtle indicators of client satisfaction or concern

• Strong collaboration skills; ability to influence direction and utilize internal resources to drive results

• Ability to articulate the Empower value proposition, participant and plan sponsor experience, and relationship management value proposition

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

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What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) –  BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Base Salary Range

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer •  Drug-free workplace

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. 

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

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