Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

The Principal Business Systems Analyst takes a leadership role in evaluating business processes and systems to optimize efficiency and effectiveness across the organization. Leveraging deep expertise, this role identifies and implements advanced solutions, partnering closely with stakeholders and cross-functional teams to gather complex requirements, analyze intricate data, and produce comprehensive documentation and system specifications. The Principal Business Systems Analyst drives communication between business users and IT teams to ensure technology solutions align strategically with organizational goals, while supporting product delivery through requirements for IT development projects using interviews, story mapping, storyboarding, workflow analysis, process analysis, and observation sessions.

What you will do:

• Lead cross-functional collaboration in an Agile environment to gather, document, and manage requirements for software development projects
• Translate business needs into user stories and supporting artifacts, ensuring alignment with project goals and shared understanding across stakeholders and development teams
• Conduct complex analysis of current systems and processes to identify improvement opportunities, efficiency gains, and impacts of change
• Partner with Engineers and Quality Assurance to review requirements, validate functionality, and support delivery outcomes
• Troubleshoot issues, conduct impact analysis, recommend solutions, and support business queries, particularly during major incidents
• Review and socialize system enhancements with project stakeholders, ensuring solutions align with high-level technology and organizational objectives
• Create and maintain documentation such as flow diagrams, workflows, specifications, reports, and manuals outlining system and technical solutions
• Coach and mentor other Analysts; lead the COE for the Analyst community within the value stream
• Collaborate with Architects and System Analysts to solve complex business problems and contribute to future application roadmaps focused on scalability and resiliency
• Stay informed on best practices and emerging trends in business analysis and Agile methodologies, influencing discipline standards and practices

What you will bring:

• 10+ years of relevant experience working with development and systems teams as a Lead Business Systems Analyst
• Ability to perform complex, high-impact work with broad independence and sound judgment
• Strong skills in requirements elicitation, documentation, and translating needs into clear deliverables for technical teams
• Ability to analyze complex business processes and multi-platform systems, including databases, to bridge business needs and technical solutions
• Strong problem-solving skills, with practical and innovative approaches to business challenges
• Clear stakeholder communication skills, including the ability to convey technical information in an understandable way
• Strong documentation skills to produce workflows, specifications, reports, manuals, and other artifacts
• Ability to manage tasks, timelines, and resources to support successful project delivery
• High proficiency with technology including SQL, Toad, MS Access, Excel, and/or SharePoint
• Strong knowledge of Agile development, including experience with Jira and Confluence

What will set you apart:

• Bachelor’s degree in a related field preferred
• Experience with Agile principles preferred
• Prior production support and troubleshooting experience preferred
• Experience as a QA or Developer preferred

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job.  The employer has the right to revise this job description at any time.   You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description.   You may be required perform other duties that are not included on this job description.  The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) –  BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Base Salary Range

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer •  Drug-free workplace

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. 

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

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