Engineer Software- Dev Ops – Contact Center
Job ID R.0052561 Primary location Bengaluru, India Date posted 07/01/2025 Worker type Regular Workplace flexibility HybridOur vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
Job Summary:
The role designs and develops software supporting a variety of systems using both mature and new technologies. This role collaborates with technology co-workers to review current application states, identify opportunities to fine-tune applications, and maximize efficiencies while adhering to our code best practice standards.
Essential Functions:
- Automate our provisioning and configuration management following IaC best practices
- Create and maintain automated scripts that will build, configure, deploy and test applications deployed to different environments; Maintain, support, and enhance our continuous integration environment
- Ensure operations excellence by reducing human errors and increase quality and security of product operation tasks through automation
- Enable us to delegate more to AWS platform and services so we can focus on the business mission
- Partner with engineering teams to identify development challenges and then design tools, infrastructure and/or processes to improve their productivity and/or lives
- Be a force multiplier for our engineering teams by developing internal tools/applications
- Be part of a small, nimble team balancing short term tactical tasks and long-term projects
- Collaborate with excellent verbal and written communication skills
- Evaluate application performance, and improve efficiency
- Help determine system/application security requirements and develop security solutions
- Participate in on-call rotation and troubleshoot production application issues
Qualifications:
EDUCATION:
- 3+ years professional experience in software engineering, systems administration, or DevOps
- Linux experience (CentOS preferred)
- Hands on AWS IaaS Administration (SDKs, cli and console)
- Knowledge of Object-Oriented Programming
- Python / Go / Ruby / Javascript
- Ansible / Chef / Terraform / Cloud Formation
- MySQL database administration
- MS in Computer Engineering or equivalent
REGISTRATIONS/LICENSES/CERTIFICATIONS: NA
SKILLS/CHARACTERISTICS:
- Solid experience with AWS technologies such as Amazon Connect, EC2, S3, SQS, SNS, RDS, IAM, Lambda, DynamoDB, Cloudwatch, Cloudtrail and Cloud Formation
- Managing cloud based infrastructure such as AWS
- Excellent AWS knowledge along with Polly, Lex, Pinpoint, Chime and other AWS services around connect
- Developing automation using tools such as Ansible, Chef, and Terraform
- Running Docker containers on Kubernetes (EKS) and Istio
- Strong programming skills with some/most/all of the following: Python, Go, Ruby, JavaScript, Shell/Bash Scripting, Java, HTML5 & CSS experience
- Experience in Apex Code, SFDC APIs, Web services, Force.com, Lightning Web Component development
- Working knowledge of web and application server management and configuration (e.g. Apache, Nginx, Tomcat, JBoss, NodeJS)
- Highly skilled in building, optimizing, hardening and troubleshooting of CentOS Linux operating systems
- Understand relational databases, including MySQL
- Understand how to build secure, performant, reliable and durable systems/architecture
- Understand how to build RESTful APIs
- Experience working in Contact Center, AWS connect and Sales/Service console as agent desktop an asset
- Web frameworks like Angular, React or JQuery
- Code repository best practices; Git, Github, “Git Flow” or other workflows
- Experience with Continuous Integration tools like Jenkins/Hudson, Harness, CircleCI, Maven, Ant, Sonar, Artifactory
- Security minded with an interest in protecting systems and infrastructure
- Familiar with cloud-based DNS and load balancing strategies
- Monitoring production services using tools like Datadog, Splunk and Appdynamics
- Dynamic and creative professional who is solution and user-focused
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
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