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Senior Analyst Business Systems

Job ID R.0054249 Primary location Bengaluru, Karnataka Date posted 11/07/2025 Worker type Regular Workplace flexibility Remote - Nationwide
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Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

Sr Business Analyst (Salesforce)– Job Description

Responsibilities:

  • Works on highly complex systems applications and prepares detailed specifications from which system applications will be developed and maintained within the development lifecycle.

  • Review, analyze and evaluate business systems and user needs, define scope and objectives and formulate systems to parallel overall business strategies.

  • Through research and fact-finding develops or modifieshighly complex systems applications while working with development, engineering teams and business units.

  • Prepares detailed specifications from which system applications will be developed and maintained. Leads projects of varying scope and performs highly complex system/application analysis to ensure delivery meets business, budgetary, and end-user expectations.

  • Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats, construct workflow charts and diagrams; studying system capabilities; writing specifications

  • Improve systems by studying current practices; designing modifications, recommend controls by identifying problems; writing improved procedures

  • Prepare technical reports by collecting, analyzing and summarizing information and trends and contribute to team effort by accomplishing related results as needed

  • Interpret, evaluate and interrelate research data and develop integrated business analyses and projections for incorporation into strategic decision-making

  • Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement

  • Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues

  • Work within Agile team structure to decompose and determine final "development ready" business, technical, and design requirements. Day-to-day support

  • Position will have regular interaction with business leaders. Works independently, with guidance in only the most complex situations. Reviews progress with management.

Required Skills

  • Bachelor s degree in Computer Science or Information Systems or equivalent experience.

  • Minimum 5+ years working as a Business Systems Analyst, experience with financial systems, statements area preferred.

  • 2+ years of experience with Customer Relationship Management software and related integrations highly preferred.

  • Superb communication skills with experience in gathering complex requirements from non-technical business users.

  • Strong analytical and problem-solving skills.

  • Familiar with Agile development methodology.

  • Preferred experience using JIRA in Agile and/or iterative development methodologies.

  • Experience working with relational databases.


This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job.  The employer has the right to revise this job description at any time.   You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description.   You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. 

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