Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

Responsible for the overseeing of a client team or a block of institutional business. Oversight includes tasks such as new plan document creation, amendment of the existing documents. Restatement of the plans. Responsibilities include understanding regulations requirements related to compliance services, implementing and identifying training needs, policy and system improvement opportunities within the department and for multiple associated books of business/market Segments.

ESSENTIAL FUNCTIONS:

• Conceptualize and develop strategies to address business goals and objectives.
• Drive project and initiatives associated within Plan Services org and at functional level programs.
• Develop and implement plan to enhance staffing capabilities by assessing skill and competencies of associates and implement learning interventions so as to match with current and future expectations of the business.
• Responsible for the development of workforce by conducting regular coaching & feedback session based on performance measures and aspirational objectives.
• Must lead the team while achieving short- and long-term goals, both at individual as well as at team level
• Must interact with the business partners and key stakeholder in meeting operational challenges and scheduled production activities. Perform monthly business reviews with partners to assess overall health of the function as well as status check on short-medium-long term goals.
• Ensure effective planning and execution of operations and must reduce waste levels and achieve milestones and requirements of the organization.
• Performing daily/weekly/monthly reviews of BAU including Service quality, production and utilization measure and perform Compliance feedback analytics.
• Follows-up with various stakeholders for timely resolution.
• Timely escalation for any delay or issue
• Initiate and participate in the quality improvement process (identifying opportunities for improvement, leading key initiatives for the department, and documenting procedures). Initiate and monitor special projects as needed.
• Responding to email questions
• Participating in the partner call when needed
• Review and audit SOWs, SOPs, production & access profiles on a regular basis
• Demonstrate consistent leadership abilities, such as being team and results oriented, committed, decisive, and flexible, as well as being a true role model for team members.
• Anticipate and resolve issues before they adversely affect projects and/or relationships
• Stakeholder management and driving various initiatives on quality, reg projects etc
• Priortization of various activities for fulfillment of reg deadlines
• Discuss issues and trends with subordinates, peers and relationship management, as needed.
• Creates and revises processes to keep current procedures documented.
• Train staff on new procedures and review existing processes for continuous improvement.
• Research complex issues in a timely manner.

QUALIFICATIONS:

• Bachelor’s degree or related work experience
• FINRA fingerprinting required.
• 15 years related work experience and 2-3 years senior management experience.
• In-depth knowledge of the retirement industry, the internal record keeping system, plan document/provisions knowledge
• In-depth IRS/DOL reporting knowledge
• In-depth regulatory compliance knowledge
• Knowledge of specialized area of business
• Demonstrated leadership skills
• Excellent written and verbal communication skills
• Analytical and problem-solving skills
• Must be fluent in English
• Must be available to work evening shift in peak season
• Normal Office Working Conditions: this job operates in a professional office environment and routinely uses standard office equipment.

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job.The employer has the right to revise this job description at any time.You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description.You may be required perform other duties that are not included on this job description.The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.