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Spec Ops Support Services

Job ID R.0058269 Primary location Bengaluru, Karnataka Date posted 04/22/2026 Worker type Regular Workplace flexibility Hybrid
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Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

Designation: -SpecialistOpsSupport Services

Reporting to: -ManagerOperations Support Services

Shift Timings:-7:00 AM to 4:00 PM IST/ 4:30 PM to 1:30 AM(ShouldbeOpen to changes based on business needs)

Job Summary: -

Specialists serve as an operational contactrepresentingEmpower and are expected to coordinate andoversee theclaimssubmittedby beneficiaries and Plan Sponsor. Toadjudication of the claimsubmittedand process the distribution of the funds to the rightful beneficiary if requested.Manages daily communications with internalteam memberstomaintainor improvequalityof the processed requests.  

Primary Duties and Responsibilities:-

  • Willbe handling Death processing an at Empower for adjudication of the death claim form and distribution of the funds. 

  • Ability to compile,interpretand analyze data. Good judgment and problem-solving skills. 

  • Significant experienceinteracting with workflow systems. 

  • Ability to thrive in a fast-paced environment. 

  • Strong organizational skills and ability to manage many in-flight deliverables at once on tight deadlines. 

  • Should be flexible to work in shifts and go extra mile perteamrequirements.

  • Must have a proventrack recordof having exceeded the productivity& accuracytargets. 

  • Should have the ability to research unique& complexwork requests and escalate appropriately.

Background and Qualifications:

  • Bachelor’sdegree isamust.

  • 1-3 years of experience. (6-12 months maximum working experience in corporatecompanies)

  • 401k knowledge will be added advantage

  • Proficient in Microsoft Office, including Excel, Word, and Outlook

  • Ability to multi-task, prioritize, and problem-solveeffectively.

  • Proven ability to work effectively within a team andindividually.

  • Strong attention to detail

  • Excellent time management

  • Excellent verbal and written communication

  • Flexibleto work any shift based on the businessrequirement. 

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. 

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