Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

Job Description

The Senior/Lead Specialist HR Operations rule works under general guidance to support background checks, Benefits administration, Time keeping, and other general HR Operations.  The roles partners closely with HR Operations, Talen Acquisition and Compliance teams, Payroll and globally teams to ensure smooth execution of background checks and address any compliance-related questions, including those regarding Central Registration Depository (CRD) processes. 

Essential Functions:

• Coordinate and support the background check process for India and US, ensuring timely completion and adherence to company policies and guidelines. Maintain accurate records of background check results and related documents within HR systems, ensuring data integrity and confidentiality.
• Collaborate with the internal compliance team to handle CRD-related questions and other compliance inquiries, ensuring prompt and accurate responses (US ).
• Utilize Case Management and Knowledge Management Systems to log and work through every inquiry on ServiceNow.
• Resolve inquiries in a professional, sensitive, and customer-focused manner in accordance with policies and procedures.
• Identify opportunities to improve the knowledge base and inform the Communications Director or Subject Matter Experts (SMEs).
• Complete required reports and data management tasks with high attention to detail and accuracy.
• Maintain accurate and up-to-date records of background check results and related documents within HR systems, ensuring data integrity and confidentiality.
• Review and recommend changes to current HR operations processes to enhance efficiency and effectiveness.
• Ensure the protection of privacy and confidentiality of all associate data.
• Must have experience on Time Management
• Benefits administration (Insurance, Mediclaim)

Qualifications:

• 7+ years of experience in HR operations, or a related field, with a focus on background check processes preferred (India, Phil and US).
• Excellent written and verbal communication skills for engaging with U.S.-based teams.
• Strong organizational skills with attention to detail and accuracy.
• Ability to quickly and effectively resolve inquiries in a professional and customer-focused manner.
• Proficiency with HR Information Systems (Workday), Case Management Systems (Service Now), Sterling and Microsoft Office Suite, particularly Excel.
• Familiarity with U.S. background check processes and US Credit bureau is a plus.
• High degree of commitment to maintaining confidentiality and privacy of associate data.
• Ability to re-prioritize tasks to meet fluctuating workflow demands.
• Maintains flexibility to accommodate time zone differences and ensure smooth communication with U.S.-based teams.
• Shift will be 11:30AM- 8:30PM or 1:30PM – 10:30PM

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.