Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

Business Systems Analysts are responsible for evaluating organizations’ business processes and systems. They collaborate with stakeholders to gather requirements, analyze data, and create detailed documentation outlining system specifications. Business systems analysts also play a crucial role in facilitating communication between business users and IT teams to ensure that technology solutions align with organizational goals. Additionally, they may participate in testing, training, and provide support for the implementation and ongoing maintenance of business systems.

Essential Functions

• Collaborate with cross-functional technology teams in an Agile environment to analyze, define, and document requirements supporting system modernization and platform transformation initiatives.
• Perform business analysis across technology-to-technology workflows, translating legacy capabilities and constraints into modernized solutions rather than solely gathering end-user business requirements.
• Serve as a liaison between core modernization teams and surrounding technology and operational groups (e.g., engineering, architecture, security, infrastructure, networking, operations) to ensure alignment, clarity, and successful delivery.
• Break down high-level modernization objectives into lower-level requirements, technical tasks, dependencies, and user stories that can be executed across multiple teams.
• Facilitate ongoing communication and coordination among technical stakeholders to ensure a shared understanding of scope, priorities, risks, and delivery expectations.
• Work closely with Engineers and Quality Assurance to refine stories, review acceptance criteria, validate system behavior, and ensure solutions meet functional and technical expectations.
• Support delivery by performing impact analysis, identifying dependencies, and recommending pragmatic solutions across systems and teams.
• Assist with light project coordination and administrative activities, such as tracking work items, dependencies, risks, and timelines, to help keep modernization efforts moving forward.
• Review and socialize system enhancements, architectural changes, and technical solutions with relevant stakeholders.
• Leverage Generative AI tools to improve productivity and quality of work, such as drafting requirements, summarizing technical discussions, analyzing documentation, and accelerating research and analysis activities.
• Stay informed about industry best practices, emerging technologies (including GenAI capabilities), and Agile delivery approaches relevant to large-scale system modernization.

Qualifications

• Bachelor’s degree in a related field preferred.
• Minimum of 2+ years of experience as a Business Systems Analyst, Technical Business Analyst, or in a related technology-focused role.
• Strong analytical and problem-solving skills with the ability to understand complex, multi-system environments and identify practical solutions.
• Demonstrated ability to operate effectively in technical, cross-functional environments, working with engineers and infrastructure-focused teams as well as business stakeholders.
• Experience gathering, documenting, and managing system and technical requirements, including integrations, data flows, and platform dependencies.
• Working knowledge of technology concepts, including multi-platform applications, databases, APIs, and system integrations, with the ability to engage effectively with technical teams (expert-level technical depth not required).
• Excellent written and verbal communication skills, with experience producing clear documentation such as workflows, specifications, and analysis artifacts.
• Ability to manage multiple workstreams, priorities, and dependencies in a fast-paced, evolving modernization environment.
• Flexibility and adaptability in response to changing scope, requirements, or technical direction.
• Proven experience working in Agile teams and contributing to iterative delivery.
• Experience using project and work management tools such as Jira, Confluence, and SharePoint.
• Prior experience coordinating the support of production systems, including facilitating communication, tracking issues, and helping drive resolution across technical teams.
• Practical experience leveraging Generative AI tools in daily work (e.g., analysis, documentation, research, summarization, or workflow automation) to improve efficiency and effectiveness.
• Background or experience as a QA analyst, developer, or in a technical delivery role preferred.

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job.  The employer has the right to revise this job description at any time.  You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description.  You may be required perform other duties that are not included on this job description.  The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.