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Sr Mgr Payroll Consulting & Transaction Processing

Job ID R.0057110 Primary location City of Taguig, Metro Manila Date posted 03/12/2026 Worker type Regular Workplace flexibility Onsite
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Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

Provides direct management, supervision and development of a team made up of both payroll consulting responsibilities and transactional processing responsibilities. May manage both exempt associates and/or non-exempt associates. Ensures all areas are in compliance with regulations and policies and is responsible for the customization and implementation of operational and departmental procedures. Supports the controls of departmental quality, time and service standards as well as staff development and budget. Approves exceptions considering the financial impacts, risks and business relationships. Provides guidance to subordinates regarding goals and objectives. Interprets and executes policies that may affect the organizational unit. Thorough professional knowledge and experience within a specialty area, as well as some financial and analytical skills are recommended.
What you will do
  • Manages a team of 14-18 associates including both transactional processing and client facing Payroll Conversion Consultants who provide payroll services expertise and support for both new and existing clients.
  • Manage daily operations of the department, analyze results, adjust and improve as needed.  Provide analysis and reporting on capacity planning, caseload balancing, quality assurance, and customer satisfaction survey results to associates and senior leadership.  Responsible for tracking, analyzing and reporting of key department statistics to determine trends and recommend strategic action.
  • Anticipating and acting in advance, formulating a solution, to deal with expected issues.
  • Ensures conversion deadlines are met within specific predetermined service level adherence (SLA) criteria and ensure that workloads remain balanced through continuous review of staff volume.
  • Ensure all processing and reporting deadlines and SLAs are met.
  • Accountable for directing the service operations within a specific line of business, ensuring the delivery of high-level service to internal and external clients, in a cost effective manner.
  • Performs intermittent call monitor reviews for associates providing feedback and coaching on client interactions and setting clear expectations
  • Coordinate required systems changes with systems staff and/or vendors.
  • Ensure all areas are in compliance with SEC, FINRA, IRS, Department of Labor, Departmental and Corporate regulations and policies.
  • Plan, develop and manage department objectives, procedures and budgets to ensure overall divisional goals are being achieved or exceeded.
  • Recommend and implement procedures, productivity measures, and new technologies to increase efficiency, productivity, and cost effectiveness of department.
  • Responsible for projects that have impact to department procedures, systems, services and forms.
  • Analyze requirements for various types of business by applying comprehensive knowledge of products, agreements, regulations, and systems.
  • Provide technical expertise and make recommendations on all operational issues related to underwriting, service agreements and contracts.
  • Present the company’s position, services and capabilities to key prospective and current clients in formal presentations; negotiate with existing and prospective clients to determine appropriate administrative services.
  • Analyze, adjudicate and approve the handling of complicated and escalated client complaints. Ensure that no policies, procedures or regulations are violated and all complaints are handled in a non-discriminatory manner.
  • Correspondence with internal/external clients and/or participants, upper management, and agents/brokers.
  • Provides supervision, training, motivation and personal development of staff to maximize the department’s resources.  Inspirational leadership in motivating employees and actively encouraging staff growth.
  • Includes interviewing/ hiring new personnel, conducting performance appraisals, and taking necessary disciplinary action.
What you will bring
  • Bachelor’s Degree in Business, Finance, or similar field preferred, or equivalent experience.
  • 3-5 years of management experience in financial industry.  Payroll processing knowledge or Implementation experience a plus.
  • FINRA Fingerprinting Required.
  • If you are licensed, you will be eligible for and will/may be asked periodically to perform duties associated with required FINRA registered functions.
  • Proven ability to work effectively with business clients and systems staff in a deadline-rich environment. Proven ability to work effectively with a team and individually.
  • Proven ability to troubleshoot issues, think analytically and make decisions in non-standard situations.
  • Proven ability to explain complex situations and impact to organization/clients to influence the understanding of stakeholders.
  •  Excellent written and verbal communication skills.  Strong presentation and client communication skills. 
  • Ability to thrive in a fast-paced environment
  • Strong attention to detail required. Excellent time management skills. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.
  • Proven success resolving complex problems using analytical thought processes.
  • Results oriented.
  • Advanced supervisory, organization, communication, analytical and problem-solving skills required.
Normal Office Working Conditions May be required to lift 20 + pounds with frequent repetition and perform highly manual, repetitive tasks involving the use of hands, sometimes for an entire shift. Must be able work independently. Performs review
of data and activity to prevent risk of loss to errors. Responsible for a team or multiple teams. Must be able to communicate with all levels of Management and Leadership as well as Internal and External customers

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job.The employer has the right to revise this job description at any time.You will be evaluated in part based on your performance of the responsibilities and/or tasks
listed in this job description.You may be required perform other duties that are not included on this job description.The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. 

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