Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The primary responsibility of the Coord Mail Scan Ops is to support internal customers through research, prep, and scanning of transactional documents into workflow system.  Under direct supervision performs both routine and non-routine clerical support to the Empower organization. Receives mail via USPS, or express carriers. Sorts hardcopy mail for distribution and attaches appropriate cover sheets. Sorts electronic mail and forwards to appropriate work queues. Researches and resolves issues with unidentifiable mail via the internal record keeping system. Responds to, and interacts with, a wide variety of internal customers.

What you will do:

• Sort incoming mail into returned mail and new mail.
• Open and date stamp new mail.
• Sort postal mail by type of request and attach appropriate cover sheets.
• Sorts electronic mail and forwards to appropriate work queue based on the type of request.
• Sort incoming checks, open, log, prep, scan and audit. 
• Secondary audit by a Senior Scan Ops Coordinator for check counts.
• They are then audited by the Banking department for accuracy and sign off.
• Requires general and network-based computer knowledge and ability to recognize mail requiring special handling.
• Requires knowledge of all Empower business.
• Researches and resolves issues with unidentifiable mail and special handling mail.
• Sort returned mail and prep for processing, placing mail holds and updating addresses as applicable.  
• Requires general and mainframe computer knowledge and skills, and problem-solving ability.

What you will bring:

• High School diploma or GED.
• FINRA fingerprinting required.
• Physically demanding.
• Requires ability to sit for long periods of time, along with occasionally lifting heavy objects up to 45 pounds.
• Works with and around machinery, including postage machines, openers, scanners, copiers and printers.
• May stand, stoop, reach, pull and push on occasion.
• This position frequently requires periodic and mandatory (usually unscheduled) overtime

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) - internal networks that rally around common interest, experiences and identities such as race, ethnicity, gender, ability, military status and sexual orientation. BRGs play a vital role in educating and engaging our people and advancing our business priorities.

Base Salary Range

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer •  Drug-free workplace

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. 

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

Job Posting End Date at 12:01 am on: