Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

As a Channel Manager at Empower, you will play a key role in supporting asset retention initiatives across various market segments. You’ll collaborate closely with the Channel Director and cross-functional teams to identify opportunities for service adoption, both in new sales and existing plan retention. Your contributions will help strengthen client relationships and drive strategic growth through effective communication, data management, and operational execution.

What you will do

• Partner with the Channel Director to manage plan termination and campaign-related operations, including campaign assignments, mailings, and performance reporting

• Coordinate with Empower Retirement Marketing to ensure all materials are current and accessible on the Merrill web portal

• Provide support for plan termination and M&A-related opportunities (e.g., acquisitions, large layoffs, forced retirements), working with the deconversion team, field representatives, and plan sponsors

• Manage outbound call lists: assign leads to the sales team, facilitate contact information searches, and track/report activity in Salesforce.com

• Assist Channel Directors with follow-up tasks stemming from partnership discussions and strategic initiatives

• Conduct research and prepare summaries for escalations, including system analysis, call documentation, and end-to-end case narratives

• Respond to data inquiries and resolve communication requests (e.g., MiM requests, phone call follow-ups, marketing collateral needs)

• Serve as the primary point of contact for plan event needs, including roll-in campaigns, acquisition engagement, and individual outreach requests

What you will bring

• Bachelor’s degree in business or related field, or equivalent experience

• 5 - 8 years’ experience in retirement services

• Previous financial services industry experience dealing with complex life events and/or retail, IRA, and 401k customer service experience

What will set you apart

• Basic working knowledge of Windows, Microsoft Office Software (Word, Excel, PowerPoint, etc.), and various file manipulation skills on a PC

• Excellent communication and organizational skills with strong attention to detail

• Ability to multi-task and prioritize workload in a high-paced environment to complete tasks within established timelines

• Ability to travel as needed

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) - internal networks that rally around common interest, experiences and identities such as race, ethnicity, gender, ability, military status and sexual orientation. BRGs play a vital role in educating and engaging our people and advancing our business priorities.

Base Salary Range

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer •  Drug-free workplace

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. 

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

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