Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Director Fraud Operations includes managing the client protection process, including coordination with other departments across the business, and third-party vendors to minimize financial loss to the company and/or its clients through the identification, mitigation, and tracking of fraudulent and/or suspicious activity. Additional responsibilities include research, analysis and planning to ensure fraud risk reduction throughout the organization, identification of existing and potential fraud risks, along with recommendations regarding options/actions to take. Will oversee activities within Empower focused on the prevention, detection, and tracking of fraud/suspicious activity.

What You Will Do

• Lead enterprise-wide fraud prevention efforts, including education, awareness, and training initiatives across cross-functional teams
• Oversee fraud reporting, escalation, and recovery processes, ensuring strong procedures and SLAs are in place
• Conduct post-case reviews to strengthen controls and continuously improve fraud mitigation strategies
• Drive governance through leadership of the Client Protection Oversight Committee (CPOC), including agenda setting and facilitation
• Develop and maintain the fraud playbook, leading coordinated response efforts during client or vendor incidents
• Partner with global fraud operations and internal stakeholders (Legal, Risk, Audit, Security) to manage risk and ensure alignment
• Analyze fraud trends and implement enhanced controls to proactively mitigate emerging threats
• Represent fraud operations in client-facing engagements, including sales presentations and incident communications
• Collaborate with Corporate Security and external banking partners to support investigations and response efforts
• Manage third-party vendor relationships and external service providers supporting fraud prevention
  

What You Will Bring

• Bachelor’s degree or equivalent experience
• FINRA fingerprinting required
• 10+ years of experience in financial services, including 5+ years in fraud prevention
• Strong knowledge of fraud risk management, controls, and investigative processes
• Proven ability to assess risk, identify gaps, and implement effective solutions
• Experience working with clients, external banking partners, and cross-functional internal teams
• Results-driven mindset with strong execution and operational leadership skills
  

What Will Set You Apart

• Executive presence with the ability to influence and communicate effectively at senior levels
• Exceptional collaboration and relationship-building skills across complex organizations
• Strategic thinker with a proactive, forward-looking approach to fraud prevention
• Experience leading governance forums and driving alignment across stakeholders
• Thought leadership and a track record of introducing innovative approaches to fraud risk management
• Strong industry awareness and external network within fraud prevention and financial services

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) –  BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Base Salary Range

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer •  Drug-free workplace

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. 

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

Job Posting End Date at 12:01 am on:

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