Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Process Transformation Director is an individual contributor position within the Transformation organization that will help lead and support end-to-end (E2E) workflow and automation across Retirement Recordkeeping Operations.

What you will do

• Lead the identification, definition, mapping, optimization, managing, and improving of activities aligned to the E2E process
• Support coordination with all applicable functional areas that contribute people, product/service components, information, and knowledge of the E2E process
• Collect, interpret, and utilize large and disparate volumes of data to capture opportunities, trends, and track successes
• Develop a holistic Scorecard for each E2E process to be leveraged at the business unit level for decision making, as well as at Senior Levels for Executive Updates
• Partner with business unit Leaders and SME’s to identify KPIs that will measure the performance of the E2E process across Service, Quality, Cost, Revenue, and Customer Experience
• Communicate effectively with business partners around gaps associated with the process and ways to mitigate those gaps
• Understand the external environment related to the process: competitive intelligence, regulation, and client behavior
• Ability to analyze the “health” of processes: documentation, E2E awareness of upstream and downstream activities by all teams, communication of changes across teams, shared understanding of target end state and roadmap
• Support execution of IT initiatives that address gaps in the efficiency of the E2E process
• Influence business partners who manage parts of the E2E process to ensure they continue to drive quality, customer satisfaction, and efficiency into the process
• Facilitate dialogue allowing for an ability to quickly adapt to market changes and customer needs effectively
• Work with customer experience team to understand the voice of the customer and incorporate it into processes

What you will bring

• Bachelor’s degree or equivalent work experience
• 7+ years’ experience in the retirement industry, strong background in operational functions with strategic focus on driving efficiency and effectiveness
• Background and proficiency in business process management (BPM), Lean principles, continuous improvement, and process improvement
• Deep business and financial acumen to help drive business transformation recommendations
• Strong influencing skills
• Strong ability to stakeholder and build trusted relationships with senior leaders
• Excellent written and verbal communication skills
• Has a strategic mindset to help shape strategy
• Strong Microsoft Office skills, specifically within Excel and PowerPoint

What will set you apart

• Interest and curiosity with new technology to drive better, faster business decisions
• Previous experience with PEGA, preferred
• Ability to identify and support the eliminating non-value add activities
• Analytical mindset with advanced knowledge of Empower’s data at a transactional, phone call, and client level
• Strong root-cause problem-solving skills and quantitative/analytical skills

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) –  BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Base Salary Range

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer •  Drug-free workplace

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. 

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

Job Posting End Date at 12:01 am on: