Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

The purpose of the SAP Technical Operations Analyst position is to provide production support for, and automation of, SAP financial service production processes. This position is responsible for the scheduling and production of SAP applications to ensure compliance with both regulatory and client Service Level Agreements (SLAs). This support includes response to, and mitigation of, production-critical program failures and root-cause analysis of production issues.

What you will do:

• Transform business and system processes into automated solutions using the SAP & Autosys batch job schedulers.
• Govern millions of daily master data, accounting, and transactional data flowing through SAP. This includes building strong networks with partnering system/issue resolution teams to resolve data validation & load errors.
• Resolve problems independently while being cognizant of financial & company risk so to escalate more complex issues to senior teammates.
• Drive incident resolution by collaborating with connected system & business teams to stabilize incidents, identify root cause, and permanently remediate problems.
• Build strong external support networks with business users, banking services and monetary control teams to collectively resolve cash processing issues impacting real-time collection & disbursement of client funds.
• Safeguard the production environment by regression testing changes impacting SAP & Autosys batch scheduler.
• Maintain a comprehensive knowledge library containing how-to procedures, and incident resolution history.
• Available to work non-business hours in support of month-end accounting processes, on-call shift rotations, and project delivery milestones/go-lives.

What you will bring

• Two years of SAP or similar ERP experience.
• Ability to follow standard operation procedures & guidelines while delivering outside-the-box solutions.
• Strong communication skills to effectively work across multiple projects with globally diverse team members, both technical and non-technical.
• Team player; a consistent, dependable performer with an excellent work ethic. Flexible “can-do” positive attitude with a results-drive commitment to success.

What will set you apart:

• Experience configuring or providing production support for at least one of the SAP financial modules (GTS, FI-CA, ICM, CD, Treasury) is preferred.
• Experience providing 1st Tier BASIS or ABAP technical production support; specifically, but not limited to Jobs scheduling, ABAP Dump Analysis, Application and System Log Analysis is preferred.
• Fluent with Autosys language .jil and standard commands: autorep, sendevent, autotrack, autocal, jil import is preferred.
• Fluent with Autosys GUI functions: Monitoring Jobs & Alters, Scheduling Boxes, R/3 Jobs, Commands, Fle Watchers & File Triggers, Building Calendars & Machines is preferred.
• Bachelor’s degree in information systems (or related degree) is preferred.
• SAP Certified in Business Process Integration (or related certification) is preferred.

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job.  The employer has the right to revise this job description at any time.   You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description.   You may be required perform other duties that are not included on this job description.  The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) - internal networks that rally around common interest, experiences and identities such as race, ethnicity, gender, ability, military status and sexual orientation. BRGs play a vital role in educating and engaging our people and advancing our business priorities.

Base Salary Range

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer •  Drug-free workplace

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. 

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

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