Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Senior Manager Non-Qualified (NQ) Operations is responsible for managing Non-qualified Retirement Plans processing activities (e.g., contributions, loans/withdrawals, participant changes, and other adjustments). Manages account-auditing activities and develops or assists in developing the department's budgets and plans. In conjunction with senior area management, establishes operating procedures and guidelines. Coordinates activities with other internal managers and works with account relationship managers to resolve more complex client issues.

Core hours: 8:30 am Eastern Time - 5:00 pm Eastern Time

What you will do

• Responsible for leading a team and for performance management of associates

• Provide input to development of Annual Performance Objectives; writes and delivers performance appraisals for direct reports; conducts 1:1 with direct reports on a regular basis

• Establish clarity about the work they are responsible for including performance expectations, standards of success, and priorities, focusing their team on short-, medium- and long-term goals

• Developer of Talent - assembles strong teams; demonstrates a passion for guiding and developing others; ensures the right people are in the right roles; actively addresses performance issues; develops sound succession plans; builds sustainable leadership and technical capability

• Responsible for team execution of deliverables including - inventory management and meeting service level agreements, quality management and meeting quality targets, and financial management of budget as well as management of team staffing model and reporting metrics

• Manage the resolution of escalated transaction processing issues team may experience

• Implement strategy as defined by senior leadership - assisting associates with connecting their work to organization strategy

• Translate strategies into tactics and effectively mobilizing resources to achieve intended results; establishing metrics to define success, gauge progress, and drives business decisions, process improvements and consistency

• Understand broad market forces and other external factors, including competitors, customers, legislation, regulations, and technology that impact the business in both the long and short-term; anticipates and adapts to the unexpected

• Incorporate knowledge of external factors into business planning, prioritization, resource allocation, and strategy setting; is open to new ideas, methods of doing things or opportunities that arise out of an understanding of the external market and trends

• Communicate as needed with internal and external customers and prospects

• Take leadership role on project/business activities including Internal Audit, Independent Audit, and various Risk Assessments - ensures controls are documented, implemented, and monitored

• Prepare for unexpected events by establishing contingency plans; changes course when necessary; responsible for managing unit Business Continuity Plan.

• Understand how to make a cross-functional business case; weigh individual business needs against the big picture and selects a course of action that is in the best interests of the company; responds to requests from other businesses and work groups quickly; takes joint accountability for a successful outcome

What you will bring

• Bachelor's degree preferred

• 3 or more years of retirement/NQ operations experience required

• Non-Qualified Retirement Plan background with knowledge of Non-Qualified Plans structure, rules, and regulations

What will set you apart

• 2+ years of supervisory experience preferred

• Experience with Metrix processing system preferred

• Strong leadership skills including associate management and development

• Strong organizational skills

• Positive attitude and the ability to think strategically

• Capable of executing decisions quickly and must possess excellent follow through skills

• Computer proficient as well as experience in a PC based workflow system

• Ability to lead others to accomplish team goals by example and through project management

• Strong interpersonal skills and ability to partner in a diverse environment

• Strong oral and written communication skills

• Ability to handle multiple work responsibilities and meet established standards

• Ability to work with tight deadlines and demonstrate flexibility when setting priorities 

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) - internal networks that rally around common interest, experiences and identities such as race, ethnicity, gender, ability, military status and sexual orientation. BRGs play a vital role in educating and engaging our people and advancing our business priorities.

Base Salary Range

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer •  Drug-free workplace

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. 

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

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