Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

The Senior Manager, Site Reliability will lead multiple Site Reliability Engineering teams and set the strategic direction for reliability across multiple value streams. This role will balance long-term planning with strong execution, develop managers and senior technical talent, and drive operational excellence at scale. The Senior Manager, Site Reliability will partner across engineering, product, security, compliance, and executive leadership to improve reliability, scalability, resilience, and team effectiveness.

What you will do

• Lead SRE managers and senior individual contributors, develop leaders through coaching and delegation, and build a strong bench of technical and leadership talent.
• Drive talent reviews, succession planning, organizational design discussions, performance management, and development planning for high-potential team members.
• Foster a culture of operational excellence, innovation, and continuous learning across the organization.
• Define multi-quarter roadmaps and OKRs aligned with business objectives, and balance investments across reliability, scalability, cost, and security priorities.
• Develop strategies to reduce technical debt and operational toil, plan capacity and resources across teams, and lead initiatives that span multiple teams or value streams.
• Make build versus buy versus partner decisions for platform capabilities and support technology investment decisions within the area of responsibility.
• Own reliability across multiple critical systems or value streams, including SLO and SLI frameworks, operational metrics, incident management, on-call practices, and disaster recovery and business continuity capabilities.
• Provide technical direction on major infrastructure decisions, participate in architecture reviews, and drive adoption of best practices across teams, including infrastructure as code, GitOps, observability, CI/CD, and zero-trust security architecture.
• Partner with Engineering, Product Management, Security, Compliance, Finance, and executive stakeholders on reliability requirements, roadmap planning, infrastructure initiatives, and broader technology strategy.
• Communicate vision, strategy, progress, incident summaries, and investment needs to stakeholders at all levels, including VP and Director audiences, while influencing technical and process decisions across the organization.

What you will bring

• 3 to 5 years of management experience or equivalent, ideally including experience managing managers.
• 8+ years of hands-on technical experience in Site Reliability Engineering, DevOps, or Operational Excellence.
• Proven track record of leading engineering teams through operational challenges.
• Deep technical knowledge of AWS, Kubernetes, and modern infrastructure practices.
• Strong understanding of SRE principles and experience applying them at scale.
• Experience setting strategy and executing multi-quarter initiatives.
• Demonstrated ability to develop managers and senior engineers.
• Excellent communication skills with the ability to influence senior leadership.
• Strong judgment in balancing competing priorities and making trade-offs.
• Experience managing distributed or hybrid teams.

What will set you apart

• Experience managing SRE organizations with multiple teams.
• Financial services or other highly regulated industry experience.
• Deep understanding of compliance frameworks such as SOC 2, PCI DSS, and FINRA.
• Track record of leading transformational initiatives such as cloud migrations or platform rebuilds.
• AWS certifications at the professional level.
• Experience with large-scale Kubernetes implementations.
• Background in Agile or Scrum practices and metrics-driven management.
• Experience with FinOps and cloud cost optimization.
• Previous experience in Fortune 500 companies or similarly complex organizations.

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job.  The employer has the right to revise this job description at any time.   You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description.   You may be required perform other duties that are not included on this job description.  The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) –  BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Base Salary Range

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer •  Drug-free workplace

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. 

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

Job Posting End Date at 12:01 am on:

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