Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

The Senior Software Engineer will possess strong experience in Pega PRPC 8.x/24.x to ensure the stability, reliability, and optimal performance of critical production systems. This role requires a hands-on technologist who can troubleshoot complex application issues, assess potential business impact, and communicate effectively with stakeholders across the organization. The ideal candidate will bridge technical expertise with a solid understanding of core business operations to deliver scalable and maintainable Pega solutions.

What you will do:

• Monitor and Maintain Application Stability: Proactively monitor systems to address potential outages, participate in disaster recovery testing, and perform post-release checkouts to ensure uninterrupted business operations.
• Technical Issue Resolution: Investigate and resolve complex technical issues and application bottlenecks, applying professional judgment to interpret data, analyze root causes, and implement both short- and long-term resolutions in collaboration with development teams.
• Support and Incident Management: Provide BAU (Business-As-Usual) support for production and non-production environments, fielding stakeholder queries and deploying 1–2 code releases monthly as part of an after-hours on-call rotation.
• Release Management and Documentation: Actively participate in application release cycles—including development, testing, and deployment—while developing and maintaining comprehensive technical support documentation.
• Standards-Based Problem Solving: Independently address variable application issues, applying industry best practices and evaluative judgment to ensure reliable and consistent service delivery with minimal business disruption.
• Stakeholder and Team Impact: Ensure quality outcomes that directly impact the business and team effectiveness, contribute to Support Project initiatives (Stability, Efficiency, Effectiveness), and prioritize bug fixes and support tasks.
• Technical Acumen and Process Improvement: Develop a deep understanding of the end-to-end architecture of supported applications, and contribute to the improvement of development processes, tooling, and software architecture.
• Mentorship and Knowledge Sharing: Mentor junior engineers, influence team solutions through knowledge sharing and collaboration, and promote a culture of continuous technical growth and operational excellence.

What you will bring:

• Pega Expertise: 4+ years of hands-on experience supporting PRPC 8.x/24.x in production environments, including end-to-end software development lifecycle: design, configuration, testing, debugging, deployment, and support.
• Enterprise & Cloud Implementation: Proven experience implementing or supporting Pega applications in enterprise and cloud environments (preferably AWS), with working knowledge of services like EC2, S3, Lambda, RDS, and CloudFormation.
• Tool & Platform Proficiency: Familiarity with tools such as Pega PDC, BIX, AppDynamics, Splunk, Kibana, and Datadog, as well as basic exposure to scripting/programming in Java, Python, or similar languages.
• Infrastructure & OS Skills: Comfortable operating across multiple OS platforms (Unix, Linux, Windows) and supporting production systems through activities like patching, vulnerability remediation, and incident response.
• Architecture & Engineering Fundamentals: Solid grasp of software architecture, microservices design, and SRE (Site Reliability Engineering) principles, with strong debugging and troubleshooting capabilities.
• Agile Environment Experience: Proven track record working in Agile/Scrum teams using JIRA or similar tools to manage workflows, priorities, and sprints.
• Communication & Problem Solving: Excellent communication, analytical thinking, and problem-solving skills essential for collaborating across technical and non-technical teams.
• Education & Industry Exposure: Bachelor’s degree in Computer Science or a related field; experience in the financial services industry is a plus. Flexibility to work 24/7 rotational shifts if required.

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job.  The employer has the right to revise this job description at any time.   You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description.   You may be required perform other duties that are not included on this job description.  The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) –  BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Base Salary Range

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer •  Drug-free workplace

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. 

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

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