Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

As part of the Empower team, the Systems Administrator – Microsoft 365, Windows & Cloud Infrastructure will provide operational and technical support across Microsoft 365 and Windows infrastructure teams. This role will administer, maintain, monitor, and troubleshoot enterprise Microsoft 365, Windows Server, Active Directory, Exchange Online, AWS cloud, and hyperconverged infrastructure environments. The Systems Administrator will also manage incidents and service requests, support infrastructure projects and upgrades, and ensure clear documentation and handoff of unresolved issues across teams and time zones.

Primary Skills:

• Microsoft 365 administration, with a primary focus on Exchange Online
• Windows Server and Active Directory administration
• AWS cloud infrastructure and services
• Windows infrastructure services, including Group Policy, DNS, and DHCP
• Incident, service request, and technical ticket troubleshooting
• Strong written technical documentation, communication, and cross-team handoff skills

Secondary Skills:

• Entra ID and identity and access management
• Hyperconverged infrastructure (HCI), compute, storage, and virtualization
• Proofpoint or similar enterprise email security platforms
• PowerShell scripting and automation
• Infrastructure monitoring, backup, disaster recovery, networking, and security fundamentals
• AI and automation technologies applied to IT operations

Qualifications:

• 3–5+ years of systems administration, infrastructure support, or related enterprise IT experience
• Hands-on experience supporting Microsoft 365, Windows Server, Active Directory, and cloud environments
• Working knowledge of AWS cloud infrastructure and services
• Strong troubleshooting, customer service, communication, and documentation skills
• Ability to manage multiple incidents, service requests, and operational priorities
• Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience

Work Timing:

• Preferred work hours are 1:30 PM to 10:30 PM IST, with flexibility based on candidate availability and business needs
• Ability to provide coverage and coordinate technical handoffs with U.S.-based teams
• Additional or after-hours support may be required for critical incidents, maintenance, and planned infrastructure changes

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.