Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

Summary

The In Force RFI team supports Empower's existing client base by responding to due diligence questionnaires (DDQs), Request for Information (RFIs) and data-driven benchmarking requests. The Analyst plays a key role in ensuring high-quality, timely and compliant responses that reflect Empower’s brand, capabilities and its value proposition. This is a highly visible role and is expected to execute work with boldness, urgency, accountability and transparency. Our culture and company values (Customer obsessed, Accountable, Growth mindset, constantly improving, and Inclusive) are at the center of everything we do at Empower and this opportunity is for the individual that not only has the skills to deliver the work but will also live and express our values each and every day.

Primary Responsibilities

• Support end-to-end ownership of RFI, DDQ and benchmarking requests for existing Empower clients
• Analyze client data to prepare accurate and insightful benchmarking deliverables
• Collaborate effectively with client relationship managers, product owners and subject matter experts across business units
• Use Empower’s internal tools (Salesforce/CIRRUS, Plan Service Centre, EASY, Re-Price, etc.) to gather and validate information
• Apply critical thinking to align responses with Empower’s strategic positioning and messaging standards
• Maintain and update internal process documentation and response databases (e.g., Qvidian)
• Track and report project metrics, ensuring adherence to timelines and quality standards
• Support continuous improvement initiatives, including process automation, knowledge management and content standardization.
• Serve as a resource for newer team members by sharing tool knowledge and best practices

Qualifications

Required

• MBA/ bachelor’s degree or equivalent degree in Business, Marketing, Finance or related field
• 2–4 years of experience in RFI/ RFP or pre-sales content management (financial services preferred)
• Excellent written and verbal communication skills
• Strong analytical and problem-solving skills with high attention to detail
• Proficiency in MS Office Suite (Excel, PowerPoint, Word) and Adobe Acrobat
• Ability to manage multiple priorities and meet tight deadlines in a fast-paced environment
• Collaborative mindset and ability to build strong internal partnerships
• Leadership and strategic planning skills
• Strong operations and project management instincts

Preferred

• Financial services or fintech industry knowledge highly preferred
• Experience with Salesforce, Qvidian or similar RFP management tools
• Understanding of investment and retirement plan industry terminology
• Exposure to Stable Value or defined contribution product offerings
• Experience working in global or matrixed organizational environments

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.