Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

Payroll Services focuses specifically with, on-boarding and maintaining the payroll systems of our clients. Team is responsible for various Payroll Maintenance, Enrollment & Feedback Services activities at a plan level for new and existing clients to Empower.  Activities performed by the team are highly time critical, involve regulatory and monetary impacts which required adequate due diligence, timely response to queries, timely escalation to responsible parties.

ESSENTIAL FUNCTIONS: 

• Performing daily BAU, Quality checks & audits for all Payroll Services activities 
• Follows-up with various stakeholders for timely resolution.
• Timely escalation for any delay or issue
• Responding to email questions
• Participating in the onshore call when needed
• Setup of Complex Payroll, Enrollment and for all new clients or make changes to existing clients.
• Audits all Payroll Service activities for existing clients and new clients.

Competencies:

• Adaptable to Change:  Effectively copes with change; learns quickly when facing problems; remains open-minded.
• Analytical:  Systematically gathers relevant information and applies logic to solving problems and making decisions; interprets various types of data; sees the relationships and inter-relationships among concepts, issues, or situations; handles numerical data with ease, speed, accuracy and precision.  

QUALIFICATIONS:

• Bachelor’s Degree from a recognized university
• Excellent problem solving, analytical and verbal/written communication skills. 
• 1+ years in financial operations 
• Good understanding of 401(K) Defined contribution will be an added advantage.
• Degree from recognized university
• Intermediate Excel and basic knowledge of Access & SQL
• Flexible to work in US shift (1:30 PM - 10:30 PM IST or 4:30 PM - 1:30 AM IST ) should be flexible as per the business requirement.
• Excellent written and verbal communication skills 
• Good attention to detail required.
• Excellent time management
• Results oriented:  Take decisive action on opportunities to achieve specific outcomes; conveys a sense of urgency when appropriate; persists in the face of obstacles; drives to outcomes that reflect meeting or exceeding a standard of excellence.

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.