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API Reliability Engineer

Job ID R.0056386 Date posted 03/27/2026 Worker type Regular Workplace flexibility Remote - Nationwide
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Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

We are seeking an API Reliability Engineer with strong backend engineering experience to build and operate reliable, scalable, and high-performance API services using Java and Spring Boot.

This role requires hands-on experience developing and running APIs in production environments, along with the ability to troubleshoot complex issues and improve system resilience.

You will work closely with API developers and platform teams to ensure services are designed and implemented with reliability, observability, and scalability built in, and play a key role in both incident resolution and prevention.

What you will do:

  • Own and improve the reliability, performance, and scalability of API services in production.
  • Troubleshoot and resolve P1/P2 production incidents end-to-end, analyzing issues across application, infrastructure, and integrations.
  • Work closely with API developers to identify and address reliability issues and application-level security vulnerabilities in service design and implementation.
  • Contribute targeted code-level or configuration fixes to resolve issues and prevent recurrence.
  • Participate in root cause analysis (RCA) and drive durable, long-term fixes.
  • Improve API resilience through patterns such as timeouts, retries, circuit breakers, and graceful degradation.
  • Establish and enhance observability and service health metrics, including logs, metrics, traces, and SLOs, using Datadog and Splunk.
  • Define and monitor SLAs/SLOs for API performance and availability.
  • Work with API Gateway and ALB/NLB for traffic management, routing, and system reliability.
  • Contribute to CI/CD pipelines using Jenkins to ensure safe and consistent deployments.
  • Contribute to disaster recovery readiness and system resilience planning.
  • Collaborate across engineering teams to improve system design and operational readiness.
  • Participate in an on-call rotation for critical incidents (P1/P2).

What you will bring:

  • Minimum 5 years of experience in backend or API development.
  • Strong hands-on experience with Java and Spring Boot.
  • Proven experience building, shipping, and operating APIs in production environments.
  • Strong problem-solving skills with the ability to debug real production issues end-to-end.
  • Experience handling P1/P2 incidents in production environments.
  • Solid understanding of API architecture, request lifecycle, and common failure patterns.
  • Experience with AWS services, including API Gateway, ALB/NLB, EC2, ECS/EKS, Lambda, RDS, or DynamoDB.
  • Familiarity with reliability patterns such as timeouts, retries, circuit breakers, and connection pooling.
  • Experience with observability tools such as Datadog and/or Splunk.
  • Experience with CI/CD pipelines, preferably Jenkins.
  • Strong debugging skills in distributed systems.
  • Experience with Git-based workflows and Agile development.
  • Bachelor’s in Computer Science, Information Systems, or a related field; equivalent practical experience welcomed.

What will set you apart:

  • AWS certifications such as Solutions Architect or Developer Associate.
  • Experience with microservices and distributed system design.
  • Exposure to SLAs/SLOs and service health metrics.
  • Experience with Docker and Kubernetes.
  • Familiarity with API gateways, traffic routing, and load balancing strategies.
  • Experience in performance tuning and scalability improvements.
  • Strong communication skills during high-severity incidents.

Work conditions

  • Participate in an on-call rotation for P1/P2 incidents.
  • Role requires hands-on involvement in production issues, including debugging and contributing to fixes.
  • Strong emphasis on engineering ownership and system reliability.

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job.  The employer has the right to revise this job description at any time.   You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description.   You may be required perform other duties that are not included on this job description.  The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

  • Medical, dental, vision and life insurance
  • Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
  • Tuition reimbursement up to $5,250/year
  • Business-casual environment that includes the option to wear jeans
  • Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
  • Paid volunteer time — 16 hours per calendar year
  • Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
  • Business Resource Groups (BRGs) –  BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Base Salary Range

$87,400.00 - $123,400.00

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer  Drug-free workplace

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. 

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

Job Posting End Date at 12:01 am on:

04-04-2026

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