Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

As Head of Experience Design, you will lead the vision and execution of Empower’s digital experience strategy. You’ll define how design drives connection and trust across Empower.com, the Empower Personal Dashboard, and our retirement and wealth platforms. Reporting to the Chief Marketing Officer, you’ll align Product, Marketing, Technology, and Sales around a unified design direction that elevates customer experience at every touchpoint.

What you will do:

• Set and deliver a unified UX/UI strategy and roadmap across Empower’s marketing and product experiences

• Lead, mentor, and grow a 25-person team of designers, content strategists, and creative leaders

• Build a culture of creativity, collaboration, and continuous learning

• Evolve Empower’s design and content system for consistency, scalability, and innovation

• Partner with Product, Engineering, and Business teams to turn insights into intuitive, high-impact experiences

• Simplify and modernize user flows to strengthen acquisition, retention, and satisfaction

• Develop a hybrid onshore/offshore model and apply AI tools to enhance quality and delivery

• Collaborate with UX research to uncover customer needs and inspire design innovation

• Ensure all experiences meet accessibility, privacy, and regulatory standards

• Represent Empower’s design practice in executive forums and industry events

What you will bring:

• 15+ years in UX/UI or product design leadership within financial services, fintech, or consumer tech

• Degree or equivalent experience in design, marketing, communications, or related field

• Proven success delivering digital experiences across web and mobile

• Deep expertise in user-centered design, usability testing, and interaction design

• Strong portfolio showing visual design excellence and measurable business impact

• Working knowledge of front-end technologies (HTML, CSS, JavaScript) and design tools like Figma or Adobe Creative Suite

• Experience building and scaling global or hybrid design teams

• Skilled at influencing senior leaders and aligning design with business strategy

• Excellent communication skills and executive presence

What will set you apart:

• Experience operationalizing enterprise design systems at scale

• Background in both B2B and B2C environments

• Comfort navigating regulated industries and complex digital ecosystems

• Passion for emerging technology, especially AI, personalization, and data-driven design

• Recognized thought leader or speaker in design or digital experience

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) –  BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Base Salary Range

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer •  Drug-free workplace

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. 

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

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